Up-date on our Edenbridge branch and our Team
With the advent of our new sister clinic in Edenbridge, our team has grown significantly from just Heather and Charlotte. We now have Dawn as our receptionist and administrative assistant, who has done wonders with clearing a backlog of paperwork! We have added Rebecca as a part-time nurse, and Nicky will continue to locum at times. Michelle C. has joined us as an animal health care assistant on a part-time basis and will run various clinics. Michelle H.C. is our full-time nurse, and will be manning the fort in Edenbridge whilst Charlotte is out on the van.
Skylark Vets at Edenbridge
The promised day finally arrived on 11th December: Charlotte finally completed the sale on The Bungalow, Skinners Lane, Edenbridge. This had been a long time coming!
Our new static clinic, Skylark Vets at Edenbridge, will move into the adjacent building, where Edenbridge Veterinary Clinic was previously.
Our mobile service will continue alongside the static clinic: we have expanded, not changed. We are hoping to welcome another vet to the team later this year so that we can split responsibilities between us, but in the meantime, Charlotte will be running both sites. Consultation times in both the mobile and the static clinic will therefore be slightly limited for a few months. We are aiming to provide a full-time service in both clinics as soon as possible.
Customers of Edenbridge Veterinary Clinic
Unfortunately, some confusion has arisen with regards to our relationship to Edenbridge Veterinary Clinic. For previous clients, allow me to explain the current position. We are a completely separate business and have not purchased the Edenbridge Veterinary Clinic. We are simply occupying the same building.
To this end, we do not have access to any patient notes and we are unable to provide repeat prescriptions or parasite treatments without first seeing the patient.
Under the GDPR laws, because we are a different company, we cannot apply for patient notes from the previous practice management system. We understand that some patient notes may have been transferred to Portland Vets, and we may be able to request them for you but cannot guarantee results.
If you wish to have a copy of your pet’s notes, you are entitled to request them as legal owner. This can either be done by contacting VetOne (the previous practice management system provider), or by contacting Portland Vets.
We understand the concerns that several people have raised with regard to their pet’s notes being transferred to Portland Vets. Any concerns should be documented via the RCVS website, or with the Information Commissioner’s Office. We are unfortunately unable to convey your comments on your behalf, as advised by both regulatory bodies. This is because the information did not come from us, and does not directly involve us.
Registering with us
We are very happy to provide our services to previous customers of Edenbridge Veterinary Clinic. Please do just contact us or pop over to register your pets with us! Please remember to be vigilant when it comes to COVID.
If you wish to register for our mobile service, we would be happy to assist in this manner as well. We do require private parking – this must be on private property and off of council-owned roads or land. We are unable to provide a mobile service unless this condition is met because of legal and insurance restrictions.
Please note that there are still delays in the postal system, so there may be a delay in medications reaching you. We kindly request at least 1 week’s notice if you need more medication for your pet. This should allow us to order in medications and then get them sent out to you.
Wishing you the best for 2021
Skylark Vets has now resumed services both on the van and in Edenbridge. We look forward to being able to resume a more personal service, when possible! In the meantime, keep your spirits up and stay safe! We look forward to seeing you all in the near future.