Covid-19 Up-dates

COVID up-date

24.03.2022 – Update

Bringing Your Pet to our Edenbridge Clinic

We are pleased to announce that we can now allow pet owners in the clinic in small numbers- one family per pet. If you turn up and see another owner/family in the waiting room, please let our receptionist know that you have arrived and wait outside (or in the car) until we call you in.

If you have any COVID symptoms (fever, cough, loss of smell etc) or if you have tested positive for COVID within the last 10 days, please arrange for someone else to bring your pet in or let us know if this is not possible so that we can make other arrangements (such as virtual appointments).

Masks are no longer mandatory but recommended if you are within close contact of our other clients or staff. Hand gel is available in reception.

Van Visits/Mobile Service

In most cases, we are still requesting that we see your pet on our van. When carrying out home visits, we ask that your pet is appropriately restrained (dogs on a lead, cats and small animals in baskets) and brought out to our van where we can examine him/her.

Occasionally, we are now able to make some exceptions and enter your home if you wish – this will be decided on a case-by-case basis depending on the nature of the appointment, the temperament of the patient and other factors.

Please let us know if you have COVID symptoms or if you are self-isolating. We have systems in place such as virtual appointments so there is no need to delay veterinary care if it is needed.

We would like to say a huge thank you to everyone for being so patient, and for following our COVID precautions. We know it has been a very stressful time for everyone and even more so when our pets fall ill – we really appreciate that certain restrictions such as not being able to be with your pets during examinations can add to your worries. We would like to reassure you that every pet seen at our clinic and on our van is treated with as much love and respect as we treat our own.

If you have any questions on our policies, please don’t hesitate to contact us.