COVID up-date – 17/08/21
like to say a huge thank you to everyone for being so patient with us over the
last 18 months and for following our COVID precautions. We know it has been a
very stressful time for everyone and even more so when our pets fall ill – we really
appreciate that certain restrictions such as not being able to be with your pets
during examinations can add to your worries. We would like to reassure you that
every pet seen at our clinic and on our van is treated with as much love and
respect as we treat our own.
With that said, we are still currently working under COVID restrictions until further notice.
We ask that you please continue to wait outside the clinic whilst we examine your pet (or in your home whilst we’re examining your pet on the van during home visits) and that those who are able to wear a face covering continue to do so when interacting with our staff. This is to protect our staff as well as other vulnerable pet owners that we might see. We are constantly reviewing our protocols and hope to lift these restrictions when appropriate, but due to the nature of having such a small team we really need to protect ourselves as much as possible so that we can continue to offer our services.
us know if you have COVID symptoms or if you are self-isolating. We have systems
in place such as virtual appointments so there is no need to delay veterinary
care if needed.
If you have
any questions on our policies, please don’t hesitate to contact us.
Guidelines for our mobile service (van)
We will always make an assessment when we talk to you on the phone about whether your pet should be seen in person or via video link. If the latter, please rest assured that we can treat many conditions effectively this way. If your pet is deemed to require a physical consultation, please attend within 3 working days to avoid another consultation fee.
When carrying out home visits, we ask that your pet is appropriately restrained (dogs on a lead, cats and small animals in baskets) and brought out to our van where we can examine him/her. Any discussion regarding your pets care can be carried out over the phone or outside in the fresh air whilst maintaining a 2 meter distance. In exceptional circumstances, we may be able to come into your property, but this time should be kept as short as possible and a 2 meter distance must be maintained from our staff at all times. We also kindly ask that you wear a face covering if you are able to do so.
Guidelines for our static clinic
To keep everyone as safe as possible, we will be asking you as owners to remain outside. Masks should be worn at all times, and please try to maintain 2m distance, where feasible. Please do not enter the clinic at all, where possible, and for limited times if impossible. We understand that this may be worrying for you, and will do our best to allay any fears you have. Please be assured that regardless of whether your pet is on our van or in our building without you, we will treat it with the care and respect that all our family members deserve.
We are likely to call you on the telephone prior to your appointment to discuss your concerns about your pet. Please therefore be prepared to be available for 5-10 minutes earlier in the day. In this way, we can simply look at your pet when you arrive. This minimises the time that you are apart, the stress experienced, and the time that you are in the cold!
Up-date on our new venture in Edenbridge and our Team
With the advent of our new sister clinic in Edenbridge, our team has grown significantly from just Heather and Charlotte. We now have Dawn as our receptionist and administrative assistant, who has done wonders with clearing a backlog of paperwork! We are adding Bex as a part-time nurse, and Nicky will continue to locum at times. Michelle C. will join us as an animal health care assistant on a part-time basis and will run various clinics. Michelle H.C. will be joining us as our full-time nurse, and will be manning the fort in Edenbridge whilst Charlotte is out on the van.
Everyone will be new to both our systems and the way we work! Please bear with us whilst we train together over the coming months.
Skylark Vets at Edenbridge
The promised day finally arrived on 11th December: Charlotte finally completed the sale on The Bungalow, Skinners Lane, Edenbridge. This has been a long time coming!
Our new static clinic, Skylark Vets at Edenbridge, will move into the adjacent building, where Edenbridge Veterinary Clinic was previously. We were hoping to open at the start of January. Unfortunately, the cleaning and renovation of the building has taken far longer than anticipated. We had hoped to open on 4th January but made the decision to delay until the following week because there was just too much to do. However, Charlotte has now tested positive for COVID-19 following the onset of suspected symptoms, so all work has ground to a halt. She will be in isolation for 10 days, so we will therefore not be opening until 14th January. We apologize for any inconvenience caused. Although later than planned, we look forward to welcoming you and your pets to our new site!
Our mobile service will continue alongside the static clinic: we are expanding, not changing. We are hoping to welcome another vet to the team later this year so that we can split responsibilities between us, but in the meantime, Charlotte will be running both sites. Consultation times in both the mobile and the static clinic will therefore be slightly limited for a few months. We are aiming to provide a full-time service in both clinics as soon as possible.
Customers of Edenbridge Veterinary Clinic
Unfortunately, some confusion has arisen with regards to our relationship to Edenbridge Veterinary Clinic. For previous clients, allow me to explain the current position. We are a completely separate business and have not purchased the Edenbridge Veterinary Clinic. We are simply occupying the same building.
To this end, we do not have access to any patient notes and we are unable to provide repeat prescriptions or parasite treatments without first seeing the patient.
Under the GDPR laws, because we are a different company, we cannot apply for patient notes from the current practice management system. Sue has extended her license on it for 3 months until the end of January 2021. We are able to request patient notes until then, but after this, all information will be lost.
If you wish to have a copy of your pet’s notes, you are entitled to request them as legal owner. This can either be done by contacting VetOne (the current practice management system provider) or by contacting Sue for a copy of the notes. We are not at liberty to provide her details – again, because of GDPR. If you do not already have them, please e-mail email@example.com using ‘EVC history request’ as the subject line and we will forward your request. The e-mail should include your full name, your address and your pet’s (or pets’) name(s).
Registering with us
We are very happy to provide our services to previous customers of Edenbridge Veterinary Clinic. Please do just contact us or pop over to register your pets with us! Please remember to be vigilant when it comes to COVID.
If you wish to register for our mobile service, we would be happy to assist in this manner as well. We do require private parking – this must be on private property and off of council-owned roads or land. We are unable to provide a mobile service unless this condition is met because of legal and insurance restrictions.
Please note that there are still delays in the postal system, so there may be a delay in medications reaching you. We kindly request at least 1 week’s notice if you need more medication for your pet. This should allow us to order in medications and then get them sent out to you.
Thank you all for bearing with us during these trying times. We know how isolating and lonely life has seemed for many of you over the past year, and send our thoughts out to you all. Once the restrictions have lifted and we are all allowed to see each other again, we are hoping to start some tea/coffee mornings. This is not for your pets, but for you, to give you a chance to catch up with other humans over a hot (or cold) drink, meet new people (and hopefully new friends), chat about your pets if you like, and to provide some much-needed interaction. More to follow at a later date!